Frequently Asked Questions (FAQs) — Laser Tools Co.
Laser Tools Co. products are utilized across various industries including solar energy installation, truck and trailer docking, mining, marine/underwater exploration, and military applications. Approximately 90% of their business is customer OEM, offering tailored optical designs, machine positioning, and specialty lasers for unique industrial requirements. All laser products include a 1-year warranty and a 30-day money-back guarantee, while accessory products typically come with a 90-day warranty. Repair and recalibration services are offered, and global shipping is handled through distributors for international orders. More information is available on the Laser Tools Co. website.
What does Laser Tools Co. specialize in?
Laser Tools Co., Inc. designs and manufactures precision laser systems and accessories for industrial, construction, mining, marine, and commercial applications, including alignment, measurement, and positioning lasers.
Where are your products made?
All Laser Tools Co. products are designed, machined, and assembled in the USA.
What types of laser products do you offer?
We offer laser levels, alignment lasers, industrial laser modules, mining alignment systems, measurement tools, marine and underwater lasers, accessories, mounting systems, and custom laser solutions.
Can you create custom laser systems or machining parts?
Yes — Laser Tools Co. provides custom laser solutions and precision CNC machining services tailored to specific customer requirements.
Do you offer free shipping?
Yes — all orders shipped within the United States ship free.
How can I place an order?
You can place orders directly through our online store at www.lasertoolsco.com by selecting products and proceeding through the checkout process.
What payment methods are accepted?
Laser Tools Co. accepts credit card payments via PayPal payment services.
What are your shipping timelines?
Shipping times vary based on product availability, shipping location, and other factors that may be involved with shipping overseas. Most order are shipped out within 3 to 5 business days from the date the order is received. Orders are not shipped out until full order payment is received.
Do you ship internationally?
We are able to ship to most countries.
What is your return policy?
All sales include a 30-Day Money Back Guarantee. Returned items must be in like-new condition, and refunds are based on the invoice price less shipping and freight costs.
Do products come with a warranty?
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Laser Products: 1-year warranty included.
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Accessory Products: 90-day warranty included.
Warranty terms apply only if the product is returned in original condition and may vary for distributors. - View Laser Tools Co. PRIVACY – TERMS – WARRANTY INFORMATION
Is there a restocking fee?
Returns from distributors may include a 25% restocking fee after 30 days from the manufacturing invoice date. This is discretionary by Laser Tools Co.
How can I contact Laser Tools Co. for support?
You can reach us by:
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Phone: +1-501-562-0900
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Email: info@lasertoolsco.com
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Mail: 12101 Arch St., Little Rock, AR 72206, USA
What are your business hours?
Monday–Friday: 8 am–5 pm CST
Saturday & Sunday: Closed
Are your lasers safe for use in hazardous environments?
Certain products — such as mining alignment lasers — are designed to meet MSHA (Mine Safety and Health Administration) standards and are intrinsically safe for use in specific industrial settings.
How do I choose the right laser tool for my application?
Choosing the right tool depends on your required precision, environment, and task (alignment, measurement, docking guides, etc.). Contact our technical support team for personalized guidance.
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Phone: +1-501-562-0900
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Email: info@lasertoolsco.com
Do you offer CNC machining services?
Yes — Laser Tools Co. provides precision CNC machining and assembly services for prototypes, production parts, and subassemblies tailored to your specifications.
Can I get OEM or custom optics from you?
Yes — the company develops OEM products and supplies custom optics and electronic components for varied industrial applications. Please contact Laser Tools Co. for more information.
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Phone: +1-501-562-0900
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Email: info@lasertoolsco.com
What is the purpose of an alignment laser like the L350 MSHA Mining Alignment Laser?
Alignment lasers are used to establish straight reference beams for positioning machinery, ensuring tracks, belts, and components are properly aligned in industrial and mining environments.
What’s the difference between L350 and L355X lasers?
Both are mining alignment lasers, but the L355X offers long-distance capability — projecting a laser beam over approximately 2 miles — compared to standard alignment distance in the L350.
What is the SE-20 Solar Tracking Alignment Laser System used for?
It mounts to solar equipment pedestal bearings and projects beams to ensure the slew motor bearings and panel support are aligned concentrically — improving tracking and system performance.
How does the DAYLIGHT GLX Laser Docking System™ work?
This system emits bright laser guide lines at docks that are visible even in direct sunlight, helping truck drivers align trailers safely and efficiently.
What is the LDM 150 Laser Tape™?
It’s a laser distance measurement tool that provides long-range distance readings with high accuracy (typically to 1/16″ or better).
What are sheave alignment systems like the GL80 and L80 used for?
These systems align pulleys, belts, and bearings to reduce wear, vibration, and downtime by providing precise reference lines during machine setup and maintenance.
What is the SE-10 Solar Energy Installation System?
This system provides a highly visible green laser reference line to help installers align and level solar panels and mounting posts quickly and accurately.
What is the SE-20 Solar Tracking Alignment Laser System used for?
It mounts to solar equipment pedestal bearings and projects beams to ensure the slew motor bearings and panel support are aligned concentrically — improving tracking and system performance.
How does the DAYLIGHT GLX Laser Docking System™ work?
This system emits bright laser guide lines at docks that are visible even in direct sunlight, helping truck drivers align trailers safely and efficiently.
What is the LDM 150 Laser Tape™?
It’s a laser distance measurement tool that provides long-range distance readings with high accuracy (typically to 1/16″ or better).
What are Center Point Alignment Lasers such as the L58DRL used for?
These tools locate centers of rotation on spindles, arbors, and machine tools for setup, machining, and calibration tasks.
What do accessories like the AP90C Beam Bender™ do?
Beam benders split a single laser beam into multiple directions (such as 90°), allowing more complex layouts and reference points in construction and precision tasks.
What is a ColorGage™ Target System?
Reflective and fluorescent alignment targets that improve visibility of laser reference lines — especially outdoors in bright light.
Can I use Line Generator Optics with my laser?
Yes — line generator optics can convert a point laser into a visible laser line for tasks like layout, marking, and reference alignment at specific distances.
What are Underwater Lasers and the Sea Beam Underwater Laser™?
These specialty laser systems attach to remotely operated vehicles (ROVs) and project calibrated dual beams for accurate measurement and survey work underwater.
Are there products for speargun or underwater sport use?
Yes — products like Speargun Laser Sight and Speargun Sea Reel™ Kit are designed to improve aim and control in underwater fishing and sport applications.
Are any of the lasers certified for hazardous environments?
Yes — certain alignment and mining lasers (e.g., MSHA approved models) are certified for use in hazardous environments such as methane-air mixtures commonly found in mining operations.
What does MSHA approved mean for a laser product?
It means the tool meets Mine Safety and Health Administration safety standards for use in underground and hazardous environments.
What are Mining Alignment Lasers used for?
Mining lasers are designed to provide precise laser reference beams for alignment in above-ground and underground mining operations, helping align roof contact points, tunnel drives, and long haul systems.
What does “MSHA Approved” mean on mining lasers?
“MSHA Approved” indicates certification by the Mine Safety and Health Administration, meaning the laser is safe for use in potentially explosive methane-air or coal dust environments.
What’s the difference between the L350 and L700 Mining Lasers?
The L350 provides a single long-distance laser reference for alignment, while the L700 projects two lasers in opposite directions for extended alignment coverage and dual-point referencing.
Can these lasers be used outside mining?
Yes — mining alignment lasers can also be used in heavy industry and tunneling where rugged, long-range alignment is required.
What safety should I consider when using laser tools?
Always follow laser safety guidelines — wear appropriate eye protection, avoid direct eye exposure, and use mounts or holders for stable beam projection. (General laser safety best practice)
Are these laser products suitable for outdoor use?
Many are designed for outdoor work, including solar installation systems and long-range alignment lasers.
How long do these laser tools typically run?
Battery life varies by model — some use AA or D batteries, while outdoor and solar systems can run on external 12V power or solar panels.
Can these underwater and marine laser tools help with fishing or marine sports?
Products like speargun laser sights are designed to improve aim and control in open water for spearfishing and recreational use.
What are Underwater Laser Systems used for?
Underwater lasers project calibrated dual beams from ROVs (remote tools) to enable accurate measurement and observation in sub-aquatic environments.
What mounting systems are available for lasers underground?
Accessories like the AP96 Hard Mount System secure mining lasers to roof or rib surfaces, reducing movement due to vibration or ventilation.
What are Alignment Targets like the ColorGage™ system?
Reflective and fluorescent targets enhance laser visibility (especially outdoors), making adjustments and references easier.
How do Crosshair and Line Generator Laser Systems benefit measurements?
They provide clear visual references for line placement and intersection points during layout tasks, reducing guesswork.
What are Laser Crosshair Line Generators used for?
Crosshair and line generator tools project uniform laser lines for positioning, marking, and layout alignment in industrial and manufacturing settings.
What’s a Laser Micro Level™?
Micro levels provide a precision reference for leveling tasks on smaller jobs, useful in construction and installation work.
What are Pathway Laser Systems designed for?
Pathway laser systems project bright lines useful for walkway boundaries, forklift guidance, and warehouse aisle management.
What’s a Center Point Alignment Laser used for?
Equipment such as the L58DRL helps find the exact center of rotation on spindles and arbors, aiding machining and setup accuracy.
What is an Industrial Alignment Laser?
Industrial alignment lasers (like L56, GLX56 etc.) are used for aiming and positioning parts and machinery, such as conveyor components, shafts, and support structures.
What’s “positive tracking” in sheave alignment?
Positive tracking means the reflective targets visually show misalignment in real time, enabling faster adjustments during alignment procedures.
Do these Solar Alignment Systems work in all weather?
Yes — solar alignment systems are built to operate outdoors and in varying weather conditions for installation tasks.
How does the SPS-30 Solar Power System work with solar lasers?
The SPS-30 uses sunlight to convert energy to 12V DC to power solar alignment lasers, eliminating reliance on disposable batteries during extended solar installations.
What is the SE-20 Solar Tracking Alignment Laser System?
The SE-20 is a dual-beam laser system that mounts to solar pedestal bearings and projects reference lines to ensure that panel supports and slew motors are concentric, improving accuracy in solar tracking installations.